02 / YOUR CONFIDENCE
Your private shopping experience deserves clarity and care. Here's what we collect, why we use it, and how to reach us.
Velvet in the Dark uses information necessary to operate the storefront, process requests and orders, protect the website, and communicate with customers. This notice explains our current practices.
We distinguish required order and service information from optional promotional subscriptions.
We use essential session data for features such as your shopping bag and wishlist. For first-party analytics, fraud prevention, and security, our systems may record IP address, visit time, pages viewed, landing page, device category, and hosting-provided geographic information. Aggregate activity reporting may also be used.
When you place an order, we use details such as your name, billing and shipping addresses, email, purchased items, order totals, and order status to process the transaction, communicate about it, and coordinate fulfillment. Necessary shipping details may be shared with delivery providers and fulfillment suppliers handling your order.
Payment-card entry is handled by the payment provider's hosted fields. Velvet does not receive or store your complete card number or card security code. We retain relevant transaction references and payment status information needed to operate and reconcile orders.
If you contact customer care, we retain the name, email address, subject, and message you submit so we can respond and maintain a service record. Do not include passwords or card details in a support message.
Promotional email signup is optional and separate from necessary order and service messages. We record email subscription choices and provide unsubscribe instructions for marketing communications.
Essential cookies and session technologies support shopping and security. Access to operational records is restricted to authorized personnel. No website or transmission method is perfectly secure; we apply technical and operational safeguards to reduce risk.
Records are maintained for operational, support, accounting, security, and applicable legal purposes, and reviewed according to those needs. To ask about access, correction, or deletion of your information, contact us. Certain records may need to be retained where legally required or needed for legitimate business purposes.
Hosting, payment, email, shipping, and fulfillment providers process information as needed to deliver their respective services. This notice may be updated as our storefront and service practices change. The current version will be posted here.
Our customer care team can help with questions about the personal information you have shared with Velvet.
CONTACT VELVET support@velvetinthedark.com
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