💋Ecom Shipping
Our low-cost shipping option for shoppers who prefer value over speed.
5–12 BUSINESS DAYS
VELVET IN THE DARK CUSTOMER CARE
01 / THE FINER DETAILS
From our door
to yours.
Thoughtful service, clear delivery options, and straightforward product policies—so you always know what to expect.
SHIPPING & RETURNSVELVET IN THE DARK
01 / ORDER PROCESSING
OUR DAILY SHIPPING GOALOrder by 1 PM Eastern.
Order by 1 PM Eastern.
We aim to ship today.
We strive to ship orders placed before 1:00 PM Eastern Time on a business day that same business day. Orders placed after the cutoff, or on weekends or holidays, are targeted for the following business day.
02 / DELIVERY OPTIONS
CHOOSE YOUR PACETwo ways
Two ways
to your doorstep.
Delivery estimates are measured in business days and are not guaranteed. Transit time is separate from order processing. Expedited shipping is not available at this time.
SEASONAL SHIPPINGSometimes the season
Sometimes the season
has other plans.
Christmas, Valentine's Day, and the colder months can bring higher order volumes. During these busy periods, both Ecom and Standard orders may take longer to process or arrive. We appreciate your patience.
WHERE WE SHIPWe currently ship only to U.S. states and territories.
03 / RETURN POLICY
PLEASE READ BEFORE ORDERING
All sales final.
Due to the intimate nature of our merchandise, all sales are final, except eligible unopened products that arrive defective, damaged, or broken.
Opened products cannot be returned.
For hygiene and customer safety, intimate products are not eligible for return once their packaging has been opened. Products that may have been exposed to bodily fluids can also be subject to postal and carrier restrictions relating to possible contamination and health risks.
Do not ship a return without authorization.
Contact Velvet in the Dark before attempting to return anything. Unauthorized return shipments will not be accepted.
Received something damaged or defective?
If an eligible unopened item arrives damaged, broken, or defective, contact support@velvetinthedark.com with your order information so we can review the issue and advise you on the next steps. Applicable consumer protection rights remain unaffected.
WE'RE HERE TO HELPStill have
Still have
a question?
Our customer care team can help with delivery questions, product concerns, and eligible return requests.
CONTACT VELVET support@velvetinthedark.com